In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

PlantPot only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at info@plantpot.pk. If you were to, accidentally, receive an item that you did not order, please contact our customer service.

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by calling (+92) 305 3331377 or by contacting us through the “Need Help” section in the website footer or by E-mailing us at info@plantpot.pk

DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?

You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our Website.
At PlantPot we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.

CAN I PLACE AN ORDER BY CALL?

No. You will have to place the order online.